Spa Policies and General information

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Appointments/Cancellations

Appointments are required for spa services and can be made by phone at 713.485.4444 or emailing us at info@thegreenhousedayspa.com. A credit card is required to reserve all spa appointments. Due to the size of the spa and limited availability, we highly recommend that you schedule your treatments in advance of your visit to ensure your desired times are available. 


Cancellations made less than 24-hours before scheduled appointment time will be charged the full price of the treatments  booked. If the treatment is rescheduled within two weeks of the originally cancelled service date, customers will receive a credit in the amount of the cancellation fee.  For packages, multiple services and groups, a 48-hour cancellation notice is required. If we receive less than 48-hour notice, these services will be charged full price of the treatments booked. No shows for all services will be charged full price.   

Maximizing Your Spa Experience

We strive to ensure that all our guests are seen at their scheduled time, so please plan to arrive 15 minutes prior to your appointment to check in and complete the Guest Intake Forms appropriate to the services you are receiving. If you are late, your service may need to be shortened or adjusted to accommodate our schedule and other guests. Please be advised that late arrivals will result in a reduction of treatment time with no reduction in price. 


Please leave all personal items and valuables at home. Any items brought with you to the Spa will be kept in a locker during your treatment or in your treatment room. The Spa is not responsible for any items that may be lost or stolen during your time with us. 

Spa Etiquette/Age

Our spa is an adult environment designed for relaxation and tranquility. To ensure that all guests enjoy the peaceful environment of the spa, we respectfully request that noise be kept to a minimum. For your safety, we recommend drinking no more than one alcoholic beverages before receiving a spa treatment. In consideration of other guests, please leave your cell phone on mute in your locker or turned off when you are in the spa. Smoking is prohibited.


Spa guests between the ages of 12 and 17 years may receive a body treatment with a signed parental consent form. We will not perform treatments to minors under 12 years of age. The parent does not have to be physically present during treatment for ages between 15 and 17. Treatments for minors will be done with a therapist of the same gender.  

Your Heath and Special Considerations

Please advise us of any medical condition, injury or if you are currently under a physician’s care, when making your spa reservation. Conditions such as pregnancy, high blood pressure or heart ailments are of special interest to our spa professionals. Please be advised that pregnant women may only receive massages once they have completed their first trimester.  We strive to provide you with the best attention possible and want to ensure that our treatments do not interfere with any issues you may be experiencing. We will customize our services to fit your needs whenever possible. 

What to Wear

For most treatments, no special clothing is necessary. The spa will provide a robe and slippers. Our therapists are well versed in proper draping techniques to ensure your privacy and comfort. 

Gratuities

Prices do not include gratuity and are at your own discretion. Gratuities can be added to the final billing at your request.

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Gift Cards

Gift cards are available in any denomination, starting at $25, and may be redeemed for any services or products. Gift cards can be purchased in person, by phone or online. Gift cards expire in a year from time of purchase, are not redeemable for cash and are non-refundable. 

Payment

We accept cash, checks and all major credit cards including Visa, Master Card, American Express and Discover.  Prices are subject to change.

Location/Parking

The Spa is located at 2414 Woodhead Street, Houston, TX 77019 between Westheimer and Fairview Streets. 


Parking is available on the various streets around the spa location at all times. Parking for anyone requiring ramp access is located in the driveway of the spa. 

Hours:

Monday                                              Closed

Tuesday –  Friday              10:00am to 8:00pm

Saturday                                 9:00am to 7:00pm

Sunday                                  11:00am to 6:00pm


Please inquire about Private Parties, Wedding Services, Series Packages and On Location Services.  


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